Dear ZenAI Community,
We hope this message finds you well.
We are reaching out to inform you of a known issue that has recently come to our attention. It has been reported that users of AI-driven platforms might be experiencing unexpected downtimes and receiving gibberish messages instead of the usual coherent responses. We want to assure you that the team at BlueLight Creatives Ltd. is actively investigating this matter to understand the root cause and implement a swift solution.
Your experience and trust in ZenAI are paramount to us. While we are working diligently to resolve this issue, we understand the inconvenience it may cause. Should you encounter any unusual behavior or receive nonsensical responses from ZenAI, we encourage you to reach out to us directly at zenai@getxilo.uk. Additionally, for immediate assistance and to help us better understand the issue, please use the “Send for Analysis” button available via the Settings in the app. This will allow our development team to analyze the occurrences in real-time and expedite the resolution process.
We appreciate your patience and understanding as we navigate through this challenge. Rest assured, we are committed to maintaining the high standard of service and reliability you expect from us. We will provide updates as more information becomes available and will inform you once the issue has been resolved.
Thank you for your continued support and trust in ZenAI. Your feedback and cooperation are invaluable to us as we strive to enhance your experience with our service.
Warm regards,
The ZenAI Team at BlueLight Creatives Ltd.