Overview
At ZenAI, we offer subscription-based access to our premium features, allowing users to enhance their experience with our app. Our subscription process is designed to be straightforward, flexible, and user-friendly, ensuring you have complete control over your subscription status and payments.
Subscription Processing
- Third-party Processor: All our subscriptions are processed securely through PayPal, a trusted global payment processor. This ensures that your payment information is handled with the highest standards of security and confidentiality.
- Non-renewing Subscriptions: When you subscribe to ZenAI, you are charged only once for the term of your subscription. Despite any references to a “per month” basis on PayPal, please note that we have set subscriptions to not renew automatically. This means there is no ongoing commitment, and you have the freedom to resubscribe whenever you choose, without any automatic charges.
Subscription Terms
- One-time Payment: Your subscription is paid for with a one-time charge and will end after the specified term with no automatic renewal.
- Freedom to Resubscribe: You can easily resubscribe to ZenAI at any time if you wish to continue accessing our premium features after your current subscription term ends.
Cancelation & Refunds
- 14-Day Refund Policy: We understand that circumstances change, and you may reconsider your subscription after purchase. If you decide that ZenAI is not for you, you can request a full refund within 14 days from the date of your purchase.
- How to Request a Refund: To request a refund, please email us at zenai@getxilo.uk with your subscription details and the reason for your refund request. Our team will process your request as quickly as possible.
Contact Us
Should you have any questions about your subscription, the refund process, or if you need assistance with any other issue, please do not hesitate to contact us at zenai@getxilo.uk. Our customer support team is here to help ensure your experience with ZenAI is as enjoyable and hassle-free as possible.