Who this policy covers
This policy applies when you visit a Xilo website, buy or enquire about a Xilo product, request support, join one of our programmes, or otherwise interact with Xilo Electronics.
In this policy, “Xilo”, “we”, “us”, and “our” refer to Xilo Electronics. It does not govern websites or services operated independently by third parties.
Information we collect
We collect information you provide directly, such as your name, email address, telephone number, billing or delivery details, order information, support messages, and product serial numbers.
When you use our website, we may also receive limited technical information such as your device type, browser, approximate location, pages viewed, referral source, and cookie or similar identifiers. Payment-card details are handled by the payment provider presented at checkout and are not intended to be stored by Xilo.
How we use information
We use personal information to:
- process orders, payments, deliveries, returns, and refunds;
- provide product advice, technical support, and warranty service;
- respond to enquiries and keep you informed about your request;
- operate, secure, analyse, and improve our website and services;
- prevent fraud, misuse, and other harmful activity;
- meet legal, tax, accounting, and regulatory obligations; and
- send marketing communications when permitted, with an option to opt out.
When we share information
We may share only the information reasonably necessary with companies that help us run our business—for example payment, delivery, hosting, communications, analytics, repair, and professional-service providers. They are expected to handle information for the agreed purpose and protect it appropriately.
We may also disclose information when required by law, to protect the rights or safety of Xilo or others, in connection with a business reorganisation, or when you ask or authorise us to do so. We do not sell your personal information.
Cookies and analytics
Our website may use essential cookies to operate core features such as navigation, security, checkout, and saved preferences. With any consent required by law, we may also use analytics or marketing technologies to understand performance and improve communications.
You can control cookies through your browser and any cookie controls made available on the website. Blocking essential cookies may prevent parts of the site from working correctly.
Retention and security
We keep personal information only for as long as reasonably necessary for the purpose it was collected, including support, warranty, accounting, dispute, fraud-prevention, and legal requirements. Retention periods differ depending on the type of record.
We use reasonable organisational and technical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure, so please use strong credentials and contact us if you suspect unauthorised activity.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, or withdrawal of consent in relation to your personal information. These rights can be subject to legal exceptions and identity verification.
You may unsubscribe from marketing through the link in a message or by contacting us. Transactional and service communications may still be sent when needed to fulfil an order or support request.
Children and international use
Our website and products are not directed to children who are unable to consent to the use of their information under applicable law. A parent or guardian should contact us if they believe a child has provided personal information without appropriate permission.
Where information is processed outside your country, we take reasonable steps intended to ensure it receives appropriate protection in accordance with applicable law.
Updates and contact
We may update this policy when our products, practices, or legal obligations change. The date at the top shows when it was last revised. Material changes may be highlighted on our website where appropriate.
For privacy questions or requests, use the Xilo contact page. Please provide enough detail for us to understand and verify your request.
